Shipping Information
Fast, reliable delivery across Kenya
Shipping Zones & Rates
| Location | Delivery Time | Cost |
|---|---|---|
| Nairobi (Free for orders over KSh 10,000) | 1-3 business days | FREE |
| Nairobi (Under KSh 10,000) | 1-3 business days | KSh 200 |
| Outside Nairobi (Mombasa, Kisumu, Nakuru, Eldoret, etc.) | 3-7 business days | KSh 350 |
| Remote Areas | 5-10 business days | KSh 500 |
Order Processing Time
Orders are processed within 24-48 hours after payment confirmation. You will receive a confirmation email with tracking details once your order has been shipped.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation SMS/Email with your tracking number.
- For pickup orders, you will be notified when your order is ready for collection.
Store Pickup
You can also choose to pick up your order directly from our store in Nairobi at no additional cost.
Pickup Location: Stima Ln, Nairobi, Kenya
Pickup Hours: Monday - Friday, 9:00 AM - 5:00 PM
What to bring: Your order confirmation number and a valid ID.
Order Tracking
Once your order ships, you will receive:
- A confirmation email with your tracking number
- A link to track your package in real-time
- SMS updates on delivery status
You can also track your order by logging into your account dashboard.
Frequently Asked Questions
Q: Do you ship internationally?
A: Currently, we only ship within Kenya. International shipping is coming soon!
Q: Can I change my delivery address after placing an order?
A: Please contact us within 2 hours of placing your order to update your delivery address.
Q: What happens if I'm not home during delivery?
A: Our courier will attempt delivery twice. After failed attempts, you will be contacted to arrange pickup or reschedule delivery.
Need Help?
If you have any questions about your shipment, please contact our customer support team:
Email: shipping@lyftapparel.co.ke
Phone: +254 792 829 995
Hours: Monday - Friday, 9:00 AM - 5:00 PM