Privacy Policy

Information We Collect

When you visit our website or make a purchase, we collect certain information about you:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Payment method details (processed securely through Pesapal)
• Order Information: Products purchased, order history, preferences
• Technical Information: IP address, browser type, device information

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status
• Send promotional offers and updates (with your consent)
• Improve our website and customer experience
• Prevent fraud and ensure security

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through Pesapal (PCI compliant)
• Regular security audits and updates
• Limited employee access to customer data

Cookies

We use cookies to enhance your browsing experience. Cookies help us:

• Remember your shopping cart items
• Recognize you on return visits
• Analyze website traffic and usage
• Personalize content and recommendations

You can disable cookies in your browser settings, but this may affect website functionality.

Information Sharing

We do not sell your personal information to third parties. We may share information with:

• Delivery Partners: To fulfill your order (address, phone number)
• Payment Processors: Pesapal for secure payment processing
• Legal Authorities: When required by law

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Download your data in a portable format

To exercise these rights, please contact us at privacy@lyftapparel.co.ke

Marketing Communications

We will only send you marketing emails if you opt in. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13.

Data Retention

We retain your information for as long as necessary to:

• Fulfill your orders and provide customer service
• Comply with legal obligations (tax records kept for 5 years)
• Resolve disputes and enforce agreements

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@lyftapparel.co.ke
Phone: +254 792 829 995
Address: Stima Ln, Nairobi, Kenya